Redesigning the Manage Reservation Experience
I led the Digital team in launching a redesigned Manage Reservation page, making it easier than ever for customers to handle their travel plans.
Design Philosophy
Our approach centered on Top Task Identification—ensuring the most important actions customers need are front and center. Through user research, we identified what customers most frequently need when managing a reservation and optimized the layout accordingly.
Key Improvements
The redesign delivers:
- Responsive architecture that works beautifully across all devices
- Improved information hierarchy surfacing key details first
- Streamlined task access for common actions like modifying flights
- Easy access to add EarlyBird Check-in or request special assistance
Cross-Device Excellence
Whether on desktop, tablet, or mobile, customers now get a consistent, intuitive experience. No more needing to rotate your phone or zoom in to find what you need.
Team Recognition
This redesign was a collaborative effort across Product and UX teams. The result directly improves the digital travel experience for the millions of customers who manage their reservations through our digital platforms.
Responsive architecture with improved information hierarchy, ensuring the most important actions are front and center.
