Reservation System Transformation

Led critical workstreams for one of the airline industry’s most ambitious technology transformations—migrating from a legacy reservation system to the modern Amadeus platform. This multi-year effort touched every aspect of the commercial and operational business.

Scope & Leadership

• Coordinated across 20+ departments and 40+ system integrations
• Led integrated planning for hundreds of business and technology milestones
• Directed procedure development team that redesigned 400+ operational procedures
• Oversaw training curriculum development for 10,000+ employees

Outcome

The cutover executed smoothly for both sales and operations phases—a remarkable achievement given the transformation’s scale and complexity. The new platform enabled Southwest to offer capabilities previously impossible on their legacy system.